Business Consultancy & Training In Malta, Courses, Coaching & Business Development

Training at our site in Sliema. Gain an appreciation of the elements of great customer service and how to integrate them into your own work.

This module is a half day program from 9.30 am. to 1.30 pm.

This course forms a good introduction into what clients expect, think but don’t say and how they respond to the way they are being treated.

We will share good working practice and ideas from some of the top rated customer friendly businesses. Delegates will gain a valuable understanding on how to make customers comfortable as well as develop an introduction to helpful selling.

The course will be useful for any customer facing staff, either in retail face to face work or working on the telephone. The delegates will gain an insight to how great customer service can translate into higher revenue.

Price includes Hot and Cold Drinks and Biscuits.

Price per person 1/2 Day Session Plus VAT.

Training at our site in Sliema. An appreciation of the elements of quality sales and how to integrate them into your own work.

This module is a half day program from 9.30 am. to 1.30 pm.

The course establishes the key elements of the sales engagement and why they are important.

We will share well developed techniques used by successful sales operations. Delegates will gain a valuable understanding on the selling and buying process and an introduction to increasing sales effectiveness.

The course will be useful not only for sales staff but anyone interested in developing an understanding on how to increase sales revenue in a pleasant and professional way.

Price includes Hot and Cold Drinks and Biscuits.

Price per person 1/2 Day Session Plus VAT.

Training at our site in Sliema. A popular session on dealing with customer objections and questions, and dealing with them effectively. It will outline and resolve many of the customers’ reasons for not buying or not being satisfied.

This module is a half day program from 9.30 am. to 1.30 pm.

The course establishes the common area of customer questions and objections and what is needed to deal with them effectively.

The session is very interactive and allows delegates to question and discuss real life issues and develop effective strategies to deal with them.

The course will be useful to not only sales and customer service staff but anyone who is in contact with customers on the phone or face to face.

Price includes Hot and Cold Drinks and Biscuits.

Price per person 1/2 Day Session Plus VAT.

Training at our site in Sliema. An appreciation of how to be successful on the telephone.

This module is a half day program from 9.30 am. to 1.30 pm.

The course establishes the key elements of the Telesales engagement and why they are important.

The course will cover the elements of what makes a really good sales call and an understanding on how customers react during the sales process.

The course will be useful to anyone involved in selling on the telephone or making appointments. Delegates will leave with clear understanding of what is required to be successful making sales and influencing on the telephone.

Price includes Hot and Cold Drinks and Biscuits.

Price per person 1/2 Day Session Plus VAT.

Training at our site in Sliema. An appreciation of how SEO can deliver more customers to your website.

An introduction and understanding of the techniques involved in Search Engine Optimisation

What is SEO (Search Engine Optimisation) - and how it is used to drive value to web based businesses.
The relationship between Business marketing and SEO
The key elements of SEO, why it is so vital to business growth
SEO Terminology, what it all really means.
How search engines rank sites, what is page ranking?
What factors are really important to search engines?
Is it possible to guarantee a page one ranking in Google?
Website looks verses website performance, what is important to you?

This module is a half day program from 9.30 am. to 1.30 pm.

Price includes Hot and Cold Drinks and Biscuits.

Price per person 1/2 Day Session Plus VAT.

Most businesses have increased their marketing spend considerable over the last few years, customer acquisition is expensive and we all need to ensure that client spend is maximised when they visit our businesses. Making up-selling and cross-selling a way of life for your business can provide amazing added value not only in financial terms. Your teams job satisfaction and motivation can be enhanced by simply doing a more stimulating job and, your clients will absolutely respond to the additional care and help they receive to find and enjoy more products and services from your business.

Suggested Topics
Understanding Client thinking
Client demographics and spending
How do they make buying decisions
What do Clients really want from us
Key Skills essential for Up-Selling
Product opportunities
Features & Benefits
Practical Examples
100 ideas to up-sell your clients
Role Play
Questions & Summary


This module is a half day program from 9.30 am. to 1.30 pm.

Price includes Hot and Cold Drinks and Biscuits.

Price per person 1/2 Day Session Plus VAT.

This Is a great way to get one to one coaching. It can be used for Customer Service, Sales and Call Centre Training. You can discuss specific training requirements and get feedback, advice and training.

This also is a useful follow up to our training programs.

Price per person 1/2 Hour Session Plus VAT.